At Clothiquehubs, managed by The Horizonemporium, we strive to provide our customers with a convenient and satisfying shopping journey. In this document, the terms “we,” “us,” and “our” represent The Horizonemporium, while “you,” “your,” and “user” refer to our esteemed customers. We recognize that preferences may change, and you might wish to cancel an order. Please review our detailed cancellation guidelines below:

Order Cancellation Prior to Dispatch

You may cancel your order within 24 hours of placing it or before it has been shipped, whichever occurs first.

To proceed with a cancellation, kindly contact our customer service team via email with your order details.

If your order qualifies for cancellation, we will issue a full refund to your original mode of payment within 5–7 business days after confirmation.

Cancellation After Shipment

Once an order has been dispatched, it can no longer be cancelled. However, you may proceed with a return request once the product is delivered, in accordance with our Return & Refund Policy.

Order Change Requests

We currently do not allow modifications to placed orders, including product changes or address updates. In such cases, please cancel the existing order (if it meets eligibility criteria) and place a new order with the correct details.

How to Contact for Cancellations

For assistance with cancellations, please reach out to our support team at:

 thehorizonemporium455@gmail.com

We sincerely value your understanding and cooperation. For further assistance or inquiries, do not hesitate to contact us.