At Clothiquehubs, we prioritize delivering a smooth and reliable shopping experience for our customers. We are committed to fair treatment and transparent handling of all consumer issues. This Grievance Redressal Policy is established to ensure that any concerns you raise are addressed promptly, professionally, and in compliance with applicable laws.

Definition of a Grievance
A grievance is any dissatisfaction or concern related to a product or service purchased through our platform, for which the customer seeks a resolution. Examples include, but are not limited to: product defects or quality issues, delayed or incorrect deliveries, payment-related problems, difficulties with returns, refunds, or exchanges, dissatisfaction with customer support, and inquiries regarding our policies.

Raising a Grievance
Customers are encouraged to report any issues through our support channels. The procedure is as follows:

1. Access Help Channels
   Visit the "Help Centre" or "Contact Us" section on our website or mobile application.
2. Select Relevant Category
   Choose the category that best describes your concern.
3. Submit Details
   Provide all necessary information, including order ID, detailed description of the issue, and any supporting documents or images.

Upon submission, our support team will evaluate the matter and respond appropriately.

Escalation to Grievance Officer
If your grievance remains unresolved or the resolution provided is unsatisfactory, you may escalate the matter to our appointed Grievance Officer, as per the Information Technology Act, 2000, and other applicable laws.
Clothiquehubs has designated a dedicated Grievance Redressal Officer to supervise complaint resolution, ensure fairness, and handle unresolved or escalated cases. You may contact the officer via email at  thehorizonemporium455@gmail.com.

Grievance Handling Procedure

• Acknowledgement: Receipt of your grievance will be acknowledged within 48 hours via email.
• Unique Reference ID: A unique grievance ID will be generated and shared for tracking the complaint status.
• Resolution Timeline: Our team, along with the Grievance Officer, will aim to resolve grievances at the earliest, generally within 7 working days, or as mandated by applicable laws.
• Regular Updates: You will receive consistent updates regarding the status of your grievance through your registered communication method.

Closure of Grievance
A grievance will be considered resolved under the following circumstances:

• Upon receiving a satisfactory resolution from our support team or Grievance Officer.
• If there is no response from you within a reasonable period after a resolution has been offered.
• When a final resolution is communicated in line with our policies and applicable laws.

Contact Information
For further assistance or to raise a grievance, please reach us at  thehorizonemporium455@gmail.com.

Note
This policy may be updated periodically. Please refer to our Terms of Use and Privacy Policy for the latest version.